Account Cancellation Process
In your account settings, you can request to cancel your membership or to turn off auto-renew for your subscription. The support team will receive this request and will process it within 24 hours during business days.
When you request during holidays or weekends, and you get charged during the request period, the support team will handle it appropriately by refunding the charge that happened during the request period.
14-Day Money-Back Guarantee
You are entitled to a full refund if you request a membership cancellation within 14 days of your purchase. To request cancellation, go to your account settings and choose the option to cancel your membership.
The request will be handled within the next 24 hours during business days.
Turning Off Auto-Renew
In your account settings, you can request to turn off auto-renew. Your access will simply expire at the end of your billing period. The support team will handle this request within 24 hours during business days. When you request during holidays or weekends, and you get charged during the request period, the support team will handle it appropriately by refunding the charge that happened during the request period.